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Tech with a human touch

By Ctrl 11 November 2020 3min read
In a world of automated systems, we know the importance of real human interaction when you’re trying to make important financial decisions.

So we combine the best of man and machine. We make use of algorithms and automation through our tech where it makes sense to do so, but we have experienced advisors available to assist via the app’s chat function if needed. Whether it be in choosing the best quote, getting general advice, or later at the claims stage.  

That’s where Ctrl team members Jacky Grobler and Ismail Canfield come in. They love assisting clients with anything related to short-term insurance. They’re qualified, registered and authorised (by the Financial Sector Conduct Authority) to give advice on car and household insurance, so you know you’re in good hands.

Friendly, quick and efficient

“I get straight to the point and will always be honest with my clients. Giving them the best advice possible. That’s my goal.” Jacky Grobler has been working in the insurance industry for 20 years, so she knows a thing or two! She is always friendly and does her best to answer questions quickly and efficiently. 

She loves cooking, gardening, playing with her dogs and going on 4×4 trips, where she takes loads of photo’s, for relaxation. You’ll find apps like Facebook, Instagram, Youtube, Netflix on her phone, but her favourite is Pinterest. She has Luno, “because I play around a bit with Cryptocurrencies,” and nothing is ever too much effort for her.

Cool, calm and competent

“People work hard for their assets and we as advisors and insurers need to ensure they are correctly covered and given the best advice at all times.” Ismail Canfield has more than 10 years’ experience in the short-term industry. He is an accredited insurance advisor with short-term and wealth management qualifications, and he makes a point of keeping up to date with the latest trends and new developments within the industry.

To relax, Ismail likes to get active. He loves hiking, going to the gym and running. “I listen to podcasts and I enjoy spending time with my family and watching football with my son (8) who is a Manchester City fan. I support Manchester United so that’s always interesting!”

“One of my favourite apps is the Ctrl app – it makes my life so much easier when it comes to my insurance needs. Even us advisors need this! I also like Spotify and the Premier league app.”

So if you have any questions you’d like to ask, get in touch with our advisors in the app, available for free on android and IOS.

Here’s what our clients have to say: